Spa Etiquette
A few things to know before you visit
A little care around timing means every client — including you — gets the full appointment they've booked.
Cancellation Policy
We kindly ask for at least 48 hours' notice if you need to cancel or reschedule your appointment.
- Cancellations made within 24 hours of the scheduled treatment incur a 50% charge of the total treatment cost.
- No-shows or cancellations made within 6 hours of the scheduled appointment are charged the full 100% of the treatment cost.
Thank you for your understanding!
Arrival
If you're running late, your treatment time will be adjusted accordingly. To get the full experience, we recommend arriving at least 10 minutes early.
Late arrivals may result in a shorter session, as we strive to stay on schedule for all clients. Thank you for your understanding!
Privacy & Safety
Your comfort and privacy matter here. Consultations, skin analysis and treatment details are kept confidential, and every treatment room is set up to keep you comfortable throughout your visit. If you have any questions about a treatment before you arrive, just call or text ahead.
Questions before you book?
Call or text 0410 121 879, or send an email — happy to help you find the right treatment.